Federal Trade Commission To Send More Than $31mil In Refund Checks LifeLock CustomersOct 08, 2019 10:45AM ● By News Desk
The FTC is sending refund checks totaling more than $31 million to LifeLock customers who were members between 2012 and 2014 and did not receive a previous payment. The refunds stem from a 2015 settlement in which the FTC alleged that LifeLock violated a 2010 FTC order.
According to the FTC's complaint, LifeLock failed to establish and maintain a comprehensive information security program to protect its customer data, falsely advertised that it protected sensitive customer data with the same high-level safeguards used by financial institutions, and falsely claimed it provided 24/7/365 alerts “as soon as” it received any indication a customer's identity was being used.
If you get a check, please cash it within 60 days.
If you have any questions, please call the refund administrator at 1-866-898-5106.
The refunds stem from a 2015 settlement LifeLock reached with the Commission, which alleged that from 2012 to 2014 LifeLock violated an FTC order that required the company to secure consumers’ personal information and prohibited it from deceptive advertising. The FTC alleged, among other things, that LifeLock failed to establish and maintain a comprehensive information security program to protect users’ sensitive personal information, falsely advertised that it protected consumers’ sensitive data with the same high-level safeguards used by financial institutions, and falsely claimed it provided 24/7/365 alerts “as soon as” it received any indication a consumer’s identity was being used.
Under the terms of the FTC’s 2015 settlement with the company, LifeLock agreed to pay $100 million—$68 million of which was set aside to provide refunds to consumers who were part of a class action lawsuit that made similar allegations to the ones outlined in the FTC’s complaint. The settlement also stipulated that any money not received by consumers in the class action settlement or through settlements between LifeLock and state attorneys general would go to the FTC to provide consumer refunds. The class action settlement paid more than $67 million to class action consumers. The FTC is using the remaining money to provide refunds to consumers who were LifeLock members between 2012 and 2014, but did not receive a payment from the class action settlement.
The FTC is mailing more than one million checks averaging about $29. Recipients should deposit or cash checks within 60 days. The FTC never requires people to pay money or provide account information to cash a refund check.
Consumers who have questions about the refunds should contact the FTC’s refund administrator, Rust Consulting, Inc., at 1-866-898-5106. To learn more about the FTC’s refund programs, visit www.ftc.gov/refunds.